A MESSAGE FROM THE DELTA KING
We know that you are as excited as we are to welcome back travel, even if it looks a little different these days. We also understand that our guests’ expectations for cleaning and disinfection have changed. That’s why The Delta King delivers an even cleaner stay for our guests with the creation of our own Clean-Stay program.
Using the high quality commercial brands like the ones you trust using in your own home, Clean Stay builds on our already rigorous cleaning standards to provide complete peace of mind when you stay with us on The Delta King. Our promise to you is to deliver the same level of reliable and friendly service you’d expect from us, but with the added confidence of industry hygiene practices created to keep you safe.
HOW WE KEEP PUBLIC AREAS CLEAN
Guests will find disinfecting stations with wipes and hand sanitizer available throughout our boat. Additionally, both public and Team Member areas are cleaned at scheduled intervals, including hourly maintenance of high-touch areas like elevators and restrooms.
FACE COVERINGS ARE REQUIRED
In accordance with CDC and WHO guidelines, we require face coverings in all indoor public areas in our hotel for guests and Team Members. We appreciate your understanding and look forward to serving you.
Nowhere is your comfort more important than in your stateroom. From the Delta King’s Clean Stay Room Seal, to focused disinfection of high-touch areas in the stateroom, we’re committed to providing guests with a clean, comfortable space.
Of course, all staterooms will be thoroughly cleaned and disinfected between guests. Our housekeeping room protocol begins with our team removing all used items from the stateroom such as bedding and towels. Next, the team performs a full clean of the stateroom and bathroom including vacuuming the carpet, mopping floors and wiping down all surfaces with hospital-grade cleaners.
Then, using trusted commercial products, we do an additional disinfecting step for several surfaces in the stateroom, including: all switches and electronic controls, handles and knobs, major bathroom surfaces and the remote control.
For your comfort, we want your stay to be as undisturbed as possible. Guests are invited to tailor their housekeeping services to their comfort level. To schedule, simply call the front desk. We will not, automatically, schedule daily housekeeping service if you are staying more than one night. Additional amenities such as linens and toiletries are available upon request, delivered in protective packaging and placed at the guest room door.
CHANGES TO OUR FOOD AND BEVERAGE PROGRAM
Relaxing over a meal or drink is an important part of your stay with us and ensuring that you can do so safely is our priority. You will notice some changes to our services, but we’re committed to offering the same great menus and social atmosphere you have come to expect from the Delta King.
Changes to our hotel restaurant service include the spacing of tables and chairs to facilitate proper physical distancing between guests while maintaining our increased hygiene standards. Also, we offer biodegradable, disposable dishware and flatware upon request. Grab & Go, pre-plated and individually portioned options may be offered as alternatives to open breakfast and buffet service when allowed to provide Buffets again) When in-room dining is provided, contactless deliveries will be the norm.
Also, we’re encouraging guests to take advantage of contactless food delivery by providing a designated pick-up spot in the lobby of the hotel.
To address safe group travel practices and evolve today’s event experience, The Delta King’s Event staff expands upon our Clean Stay program and expand on elevated sanitation standards that address every touch point of the meeting and event experience.
VALET PARKING PRECAUTIONS
“Safe-Park” sanitization guidelines from National Parking Association
Our employees must:
Complete a self-screening survey daily which certifies that they are symptom-free and have not been exposed to COVID-19;
Wear disposable surgical masks throughout the workday;
Wear disposable gloves when parking cars and sanitizing equipment;
Properly dispose of PPE per CDC guidelines;
Avoid handshakes and touching face;
Maintain a minimum 6-feet distance from customers whenever possible;
Sanitize frequently touched surfaces after customer’s car has been moved or parked (e.g. steering wheel, door handle, gear shift, keys);
Wash hands per CDC guidelines before and after wearing masks/gloves, before returning to the valet area from a meal or bathroom break;
Use hand sanitizer
Cough or sneeze using a tissue and discard immediately, and wash/sanitize hands after
If you have any ongoing concerns about your safety on the Delta King or need any additional information regarding our in-house safety and sanitation protocols please do not hesitate to contact our General Manager for assistance.
Dane Addison, General Manager
916-379-5007 (Direct Line)